Clear guidelines on acceptable usage, plan limits, intellectual property, and our service commitments.
Last updated: May 24, 2026. Welcome to Rinnode. These Terms of Service govern your use of the Rinnode web platform, API endpoints, mobile application, and dashboard. By using any part of the Rinnode platform you agree to these terms in full.
By registering a Rinnode account or utilizing our public form ingestion endpoints, you agree to comply with and be bound by these Terms of Service and all related legal documents listed below. If you do not accept these terms in their entirety, you may not use the Rinnode platform or its services. Your continued use of the platform following any update to these Terms constitutes your acceptance of the revised Terms.
You are responsible for maintaining the confidentiality and security of your account credentials, project API keys, and endpoint tokens. Any form submissions, integrations, data exports, or billing mutations triggered under your credentials are your direct responsibility. You must promptly notify Rinnode of any unauthorized access to your account. Rinnode is not liable for any loss or damage arising from your failure to keep credentials secure.
Rinnode may not be used to build phishing forms, collect high-risk personal secrets (such as raw private keys, full credit card numbers, or unencrypted authentication credentials), conduct malicious email spam campaigns, distribute illegal content, or engage in any activity that violates applicable law. We reserve the right to suspend or permanently terminate any endpoint or account found to be violating our acceptable use policy, without prior notice. Rinnode operates a zero-tolerance policy on automated abuse, credential harvesting, and denial-of-service attacks against our infrastructure.
Rinnode targets 99.9% uptime on its public form ingestion API. Ingestion routes operate on isolated edge architectures with Upstash rate-limit buffers and Edge Functions to maintain maximum resilience. Planned maintenance windows are announced in advance where possible. Higher-tier plan holders benefit from priority support ticket queues and faster incident response SLAs. Rinnode is not liable for outages caused by third-party dependencies (Supabase, Upstash, Vercel, or email delivery providers).
Submission limits, endpoint quotas, project quotas, and feature availability are determined by the plan tier assigned to your account. These limits are set and may be updated by the Rinnode platform administrators at any time and may vary across plan tiers. Current limits for your active plan are always visible in your account dashboard under Settings. Submissions exceeding your active plan's monthly quota will be blocked, and the client will receive a standard quota-exceeded error response. Rinnode does not guarantee that any specific limit will remain unchanged indefinitely. Subscriptions may be upgraded, downgraded, or cancelled at any time. Billing is managed through our payment processor and is subject to its separate terms. Refunds are handled on a case-by-case basis at Rinnode's discretion.
You retain full ownership of all form submissions and data collected through your Rinnode endpoints. Rinnode acts solely as a data processor on your behalf, not as a data controller of your end-users' submissions. We do not sell, rent, or share your submission data with third parties for marketing purposes. Our full data handling practices are described in our Privacy Policy and Data Processing Agreement (DPA). By using Rinnode, you acknowledge that you are responsible for obtaining any necessary consents from your own end-users prior to collecting their personal data through your endpoints.
The Rinnode platform, dashboard, API infrastructure, AI models, branding, and all associated software are the exclusive intellectual property of Rinnode and its licensors, protected by copyright, trademark, and applicable intellectual property laws. You may not copy, reverse-engineer, modify, or resell any part of the Rinnode platform. You are granted a limited, non-exclusive, non-transferable licence to use the platform solely for the purposes described in these Terms. Your End User Licence Agreement (EULA) contains the full licence grant and restrictions.
Rinnode reserves the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms, non-payment, or any other reason at our sole discretion. Upon termination, your access to the dashboard and all endpoints will cease immediately. You may export your submission data at any time before termination. Rinnode will retain anonymized usage statistics but will delete personally identifiable submission data in accordance with our Privacy Policy retention schedules.
To the maximum extent permitted by applicable law, Rinnode and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of data, loss of revenue, or business interruption — arising from your use of or inability to use the Rinnode platform, even if Rinnode has been advised of the possibility of such damages. Rinnode's total aggregate liability to you for any claims arising under these Terms shall not exceed the amount you paid to Rinnode in the twelve (12) months preceding the claim.
These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from or relating to these Terms or your use of the Rinnode platform shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration or the jurisdiction of competent courts as required by applicable law. You agree that any claims must be brought in your individual capacity, not as a plaintiff or class member in any class or representative proceeding.
Rinnode reserves the right to modify these Terms of Service at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where required, notify registered users via email or in-app notification. Your continued use of the Rinnode platform after such changes constitutes your acceptance of the revised Terms. If you disagree with the updated Terms, you must discontinue use of the platform.
If you have questions about these Terms of Service, please contact us at legal@rinnode.com or through the Help & Contact page at rinnode.com/contact. We aim to respond to all legal inquiries within 5 business days.
These Terms of Service are supplemented by the following legal policies. By using Rinnode you agree to all of them. You can access each policy in full at the links below.